Frequently Asked Questions

We offer standard and expedited shipping options for all orders placed through our website. Orders typically process within 1-2 business days, and delivery times vary based on your location. We strive to provide tracking information for your convenience so you can monitor your package's journey.

If you are not satisfied with your ChillMist Cooling Gel Ice Pack, you may return it within 30 days of purchase for a full refund or exchange. The product must be in its original condition and packaging. To initiate a return, please contact our customer service team for further instructions.

In the event that you receive a damaged or defective ChillMist Cooling Gel Ice Pack, please notify us within 7 days of receiving your order. We will gladly replace the item or provide a refund, depending on your preference. Please retain all packaging materials for our reference.

We currently offer international shipping to select countries. Additional shipping fees and customs duties may apply, which are the responsibility of the customer. Please check with your local postal service for any restrictions or additional fees associated with importing our products.